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Support, Return Merchandise Authorization

Return Merchandise Authorization Requests

Videology provides you with two ways to obtain a Return Materials Authorization (RMA) number, provided the return meets our guidelines.

You can fill out and submit the RMA request form downloaded from this page and email customerservice@pjz60qs.cn for USA returns or rma@videology.nl恒大彩票app下载 for Europe returns. A customer service representative will assign you an RMA # and assist you with any questions you may have within 24-48 hours.

  • All product returns must be processed with an RMA #. NO returns of any type will be accepted without an RMA #.
  • RMAs issued by Videology Imaging Solutions are valid for 10 days only, and product must be returned to Videology within this time frame.
  • RMAs cannot be extended or reissued.

 

Please have the following information on hand when emailing for an RMA #

  • Customer Name
  • Videology Invoice Number
  • Serial number and the nature of the problem.

 

All information can be found on your Videology invoice.

Americas, Middle East, Far East & Australia

USA Customer Service: customerservice@pjz60qs.cn

Videology Imaging Solutions, Inc.
37M Lark Industrial Parkway
Greenville, RI 02828
401 949 5332

Europe & N. Eurasia

EUROPE Customer Service: rma@videology.nl

Videology Imaging Solutions, Europe B.V.
Neutronenlaan 4
5405 NH Uden, The Netherlands
+31 (0) 413 25 62 61

Return Material Authorization (RMA) Policy

For more information regarding Videology's Warranty & Service Policy, please click here.

  • All products must have an approved RMA# acquired from Videology prior to return.
  • Any product returned without an approved RMA# will be refused at time of receipt.
  • All products must be listed separately with complete serial number and specific description of problem on Videology's RMA Request Form.
  • Authorized RMA will be issued for Exact Quantity and Item listed.
  • Processing Fee will be charged for any quantity/product added after issue of Authorized RMA. If an additional quantity/product is returned, we require a new form.
  • Units must be in original state and packaging or charges may be applicable. - unit must include original Videology box, inside packaging material, cables, connectors, manuals, etc.
  • Shipping Charges:
    • Customer is responsible for shipping to Videology.
    • Videology is responsible for shipping to customer.
    • If another method of shipment is requested charges will be paid by customer.
  • Authorized RMA# and Videology model # must be referenced on all paperwork, correspondence, and shipping label.
  • Please include a copy of the authorized RMA inside box.

 

For more information regarding Videology's Warranty & Service Policy, please click here.

Troubleshooting Checklist

For all camera issues恒大彩票app下载, some basic troubleshooting must be completed prior to request an RMA number.

  • Check all cables and connections
  • Check power supply
  • Check for bent connector pins. If so, you can fix it with a tweezer

 

For USB Cameras

  • Check USB-cable length

 

The USB 2.0 specification limits the length of a cable between USB 2.0 devices (Full Speed or Hi-Speed) to 5 meters (or about 16 feet and 5 inches).

The USB 3.0/3.1 specification does not specify a maximum cable length between USB 3.0/3.1 devices (SuperSpeed or SuperSpeed+), but there is a recommended length of 3 meters (or about 9 feet and 10 inches).

However, the biggest limitation to the length of the cable is the quality of the cable. Results may vary, but with a high quality cable you should be able to go beyond 3 meters. To ensure you achieve the best results possible, use an active cable when going more than 10 feet (3 meters).

Try a different USB port

It’s possible that the computer sees the camera as new hardware, so please let the computer complete the installation before starting up the viewer.

  • Re-test camera

 

恒大彩票app下载If problems still persist, please request an RMA number.

You can fill out and submit the RMA request form downloaded from this page and email customerservice@pjz60qs.cn for USA returns or rma@videology.nl恒大彩票app下载 for Europe returns.

A customer service representative will assign you an RMA # and assist you with any questions you may have within 24-48 hours.

Download RMA Form

If you are not able to open an XFA-based PDF, please read below:

恒大彩票app下载XFA-based PDF forms and policy-protected documents require Adobe® Acrobat® or Adobe® Reader®, version 8 and later. See for downloading the latest Reader or Acrobat.

Browsers such as Mozilla Firefox and Google Chrome offer a built-in PDF viewer that does not support XFA-based PDF forms. To view XFA-based PDF forms in these browsers, you must configure to open PDFs using Acrobat or Reader. For more information, see .

恒大彩票app下载Acrobat and Reader, on Microsoft® Windows®, allow you to configure to open PDFs in Protected View mode, which prevents XFA-based PDF forms and policy-protected documents from opening. Ensure that the Protected View mode in your Acrobat or Reader is disabled. For more information, see .

RMA Request

We are sorry to hear your camera is still not operating correctly. Please download our RMA form and email your RMA representative.

RMA FORM
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